Terms of Service

1. Introduction & Store Identification

Welcome to BAB ZUWEILA. This website is owned and operated by the Bab Zuweila family craft workshop, located in historic Cairo, Arab Republic of Egypt:

• Address: El-Khayamiya Street, El-Darb El-Ahmar, Historic Cairo, Arab Republic of Egypt.
• Official Email: info@babzuweila.store
• Phone & WhatsApp: +20 111 111 1111

By accessing this website, placing an order, or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations of the Arab Republic of Egypt.

2. Product Nature & Handcrafted Craftsmanship

BAB ZUWEILA specializes in authentic, handmade Egyptian craft and home décor pieces, including:

• Traditional Khayamiya appliqué wall hangings and tapestries (hand-cut and hand-stitched on cotton canvas).
• Khayamiya floor poufs, cushion covers, and table runners.
• Handcrafted brass, copper, and sheet-metal Ramadan lanterns (fawanees) and lamps.
• Curated authentic Egyptian heritage home objects.

3. Pricing, Taxes & Currencies

• Prices are displayed in Egyptian Pounds (EGP) for customers within Egypt, or converted to foreign currencies as displayed at checkout for international orders.
• Shipping fees are calculated transparently and added at checkout before final order confirmation and payment.
• We reserve the right to update product pricing at any time. Price adjustments do not affect orders that have already been confirmed and paid.

4. Electronic Payments & Security

To provide a secure and frictionless payment experience, online electronic transactions are processed through licensed payment gateway providers authorized and regulated by the Central Bank of Egypt.

• Accepted Payment Methods: Debit and credit cards (Visa, MasterCard, Meeza), mobile wallets, and Cash on Delivery (COD) within eligible delivery zones in Egypt.
• Financial Data Security: All card transactions are encrypted and processed through certified PCI-DSS Level 1 payment infrastructure. BAB ZUWEILA does not store, collect, or have access to card numbers, CVV security codes, or banking PINs.
• Payment Capture: Card authorizations and captures are executed immediately upon placing your order and receiving gateway confirmation.

5. Shipping & Order Fulfillment

• Delivery Timeline across Egypt: Because each piece is handmade and finished with artisanal care in our family workshop, inspection and delivery across all governorates in Egypt typically takes between 7 to 14 business days.
• International Shipping: Available on request via registered international couriers (such as DHL/FedEx). International delivery times and customs/import duties depend on destination country policies.
• Poufs & Cushions: Poufs and cushion covers are shipped flat (unfilled) to optimize shipping efficiency and protect fabric layers, unless a local filled option is explicitly selected upon request.
• Risk of loss transfers to the customer upon delivery by the carrier.

6. Returns, Exchanges & Refunds (Egyptian Consumer Protection Law No. 181/2018)

BAB ZUWEILA operates in strict compliance with Egyptian Consumer Protection Law No. 181 of 2018:

• Standard Stock Items: Customers may request an exchange or return within 14 days of receipt, provided the item is completely unused, unwashed, unaltered, in original condition with all tags and original packaging. Return shipping charges are borne by the customer.
• Damaged or Incorrect Items: If an item arrives defective or substantially different from the confirmed order, the customer is entitled to a replacement or full refund, including original shipping costs, within 30 days of receipt.
• Custom-Made & Bespoke Orders: Pursuant to Article 17 of the Consumer Protection Law, custom-made pieces or tapestries crafted to personalized dimensions or custom specifications upon customer request are non-returnable and non-refundable, unless a manufacturing defect is present.
• Refund Processing for Online Payments: Approved refunds for orders paid online by credit/debit card or mobile wallet will be credited directly back to the original payment method used during checkout. In accordance with banking procedures, refunded amounts typically appear in the customer’s statement within 5–14 business days. Electronic card payments cannot be refunded in cash.

7. Intellectual Property

All content published on this website—including photography, textual descriptions, logos, brand graphics, and artwork designs—is the exclusive intellectual property of BAB ZUWEILA, protected by Egyptian and international copyright laws. Any unauthorized commercial copying, reproduction, or redistribution is strictly prohibited.

8. Governing Law & Dispute Resolution

These Terms of Service and any contractual transactions shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any dispute arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts of Cairo, Egypt.

9. Inquiries, Complaints & Support

For any questions regarding our terms, custom orders, delivery inquiries, or electronic payments, contact our support team:

• Email: info@babzuweila.store
• WhatsApp & Phone: +20 111 111 1111
• Workshop: Khayamiya Street, across from El-Kurdy Mosque, El-Darb El-Ahmar, Historic Cairo, Egypt.